FAQ

We’re thrilled to have you here, and we want to make your shopping experience as seamless and enjoyable as possible at ScopeFitness. To assist you in finding the answers you may need, we’ve compiled a comprehensive Frequently Asked Questions (FAQ) guide. This guide will cover all the essentials, ensuring you have a smooth shopping experience with us.

Table of Contents

1. Shopping Experience

   • How can I find products on your site?
   • Do you offer discounts or promotional codes?
   • Can I leave a product review?

2. Order Process

   • How do I place an order?
   • Can I modify or cancel my order?
   • What payment methods do you accept?

3. Shipping and Delivery

   • What are your shipping options?
   • How can I track my order?
   • What should I do if my order hasn’t arrived?

4. Received a damaged/faulty item

   • What is your return policy?
   • How do I initiate a return?
   • Can I exchange an item?

5. Customer Support

   • How can I contact customer support?
   • What are your customer service hours?
   • Where can I find updates on my order status?

1. Shopping Experience

How can I find products on your site?

You can use the search bar located at the top of the page to find specific products. You can also browse categories listed in the navigation menu for a more curated shopping experience.

Do you offer discounts or promotional codes?

Yes! We offer seasonal promotions and special discounts. Sign up for our newsletter or follow us on social media for the latest updates and exclusive offers.

Can I leave a product review?

Absolutely! After purchasing a product, you may receive an email inviting you to leave a review dependent on the product. Your feedback helps us improve our offerings and assists other customers in making informed decisions.

2. Order Process

How do I place an order?

To place an order, select the items you want, choose the desired specifications (like size or colour), and click “Add to Cart.” Once you’re ready to check out, click on the cart icon and follow the prompts to complete your purchase.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact our customer support as soon as possible. We cannot guarantee changes once the order has been processed, but we will do our best to accommodate your request.

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, PayPal, and other secure payment options. You’ll see the available methods during checkout.

3. Shipping and Delivery

What are your shipping options?

We offer standard free delivery as standard on all orders, the estimated delivery time will be stated upon ordering.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number. You can use this number on our website or the carrier’s site to track your shipment.

What should I do if my order hasn’t arrived?

If your order is significantly delayed, please check your tracking information first. If it still hasn’t arrived, contact our customer support, and we’ll help resolve the issue.

4. Received a damaged/faulty item

What is your return policy?

Unwanted items purchased cannot be returned under any circumstances due to a change of mind.

However if your order has arrived damaged, please contact us immediately to allow us to resolve with either a replacement or full refund.

For more information see here:

5. Customer Support

How can I contact customer support?

You can reach our customer support team via email or live chat on our website.

What are your customer service hours?

Our customer support is available Monday through Friday from 9 AM to 5 PM (UK).